Frequently Asked Questions
Everything you need to know about our marine supplements and shipping policies.
How do you ensure the freshness of live phytoplankton?
All our live cultures are harvested fresh to order and shipped in specialized climate-controlled packaging to ensure they arrive at your door in peak nutritional condition.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Most orders are processed within 1-2 business days, with delivery typically taking 3-5 business days depending on your location.
Do you offer a arrive-alive guarantee?
Yes, we guarantee that all live goods will arrive alive. If your order arrives damaged or dead, please take a photo within 2 hours of delivery and contact our support team for a replacement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I return non-perishable items?
Yes, dry goods and equipment can be returned within 30 days of purchase provided they are in their original, unopened packaging. Please note that live cultures cannot be returned.
How should I store my Reefphyto products after they arrive?
Live phytoplankton should be refrigerated immediately and shaken daily to prevent settling. Specific storage instructions for other supplements are included on each product label.